Welcome to Villa Serena NM

Samuel Benavidez

Stars: 5

Gillian she is an excellent manager, she does everything she tells you when you apply and is very professional in her job.

Oct 14, 2024

Jenna Robillard

Stars: 5

Recently lived here and the new manager is amazing! Always made sure to take care of us residents and address all our needs and concerns

Aug 13, 2024

Harley Smith

Stars: 5

Aug 12, 2024

Roberto22 Damian

Stars: 5

Aug 12, 2024

X X

Stars: 5

Jul 21, 2024

Ruth Carpenter

Stars: 5

New maintenance guy Byron at Alvarado Apts rocks!! Diagnosed and repaired loose wire issue in my vintage overhead kitchen light fixture - he brought his A-game and I couldn't be happier 🌞

May 14, 2024

Aaron Garcia

Stars: 5

good

May 01, 2024

Jade dykstra

Stars: 5

The landlord is amazing person! She will work with you and the apartments are really nice:) would recommend getting a place here 100%!

Sep 15, 2023

Suzie

Stars: 5

There are really good community managers and then there are those who purposefully make an extra effort to reach a rarer category, namely all-around excellence. Our current community manager Gillian- she's in that rarer category. Whether a topic is easy or hard she's there to fix it or make it better to the best of her ability. She sees her renters as individuals and communicates caring and reassurance always.

Jul 27, 2023

snelpy

Stars: 5

Moving from California site unseen was stressful but the Manager, Sierra was such a great help. I must have called her 10 times with questions and every time she was very helpful and even did a video tour of the location of the Apartment, etc. She is exactly what a good Manager should be! Thank you Sierra! Kelly and Scott

Mar 07, 2023

Collin Sandoval

Stars: 4

My family and I have been living at Villa Serena for well over 7 years and so far it’s been a pleasant experience. Pros: Let me began by saying the new management team have been very helpful. The property manager on duty, Sierra, has been friendly and generous! We’ve reported some problems that we had at our apartment unit and all of which are being fixed. Also the maintenance worker on site is a knowledgeable worker, I admire his effort! The community is also very quiet during night hours and during day time the residents walking around are friendly! It’s also very convenient we have a laundry room on site. The low prices for washing our clothes is great and I am glad they replaced it with newer machines! Cons: I have a few things I want to bring to attention about the complex and hopefully this will be resolved in the near future. The pool, it is a fun convenient to have but I can tell during the summer days the water doesn’t look the cleanest. There were several occasions when I sent for a swim the waters had a cloudy look and the odor had a strong smell of urine mixed with chlorine. The landscape at the property looks okay. I can tell not a lot attention is noticed when it comes to the native plants, grasses or the gravel. I can tell whoever is maintaining the plants needs some training when it comes to hedging. Also, the gravel needs a little bit of care, a good raking in areas that are bare can easily resolve the issue. Also the grass, I do hope they can replant new sod because it doesn’t look the greatest. I believe the residents dogs have definitely shared a toll of making the grass look the way it is. Although, it is nice that the parking lot is cleaned majority of the time! It would be courteous if the landscapers can at least blow off the dust from our vehicles when they finish leaf blowing. At times I do see feces around the property and residents at the property should be more responsible about their pets. Overall, Villa Serena has been a great place to live! I would definitely recommend to anyone that’s looking for an apartment out in the Eastridge neighborhood. Thank you for taking the time of reading my review and hope you have a good day!

Feb 03, 2023

Jessica Costa

Stars: 5

Sierra Gomez was vary kind and helpfull and the aparments where vary clean and the comunity is vary quite and peacfull

Jan 27, 2023

Ashlee Romero

Stars: 5

Sierra was a great help getting me all settled in and everything! She had wonderful service and attention to what I needed. Great area and great vibes! Happy to start new here.

Jan 21, 2023

Charmilla Fuller

Stars: 5

Omg I just want to say first of all I love how the way the mountains and these apartments are right next to each other so amazing and so cool and ☺️ Tina and Sarah and Diego wonderful team they are such a wonderful helpful people they get the job done Love you guys Thanks so much I’ll Villa Serena Apartment Blessing On Blessing🙏🏽🙌🏽💪🏽👏🏽💙🦋

Nov 05, 2022

Charmilla Fuller

Stars: 5

What a beautiful place to live in Tramway Indian School this apartment complex is so beautiful I love the people I love the management guys keep up the good work and the maintenance is good thank you guys never had no problem this is a big Beautiful place to live by the mountains for my life and more. To the two amazing women up in the leasing office Tina and Sierra Thanks Blessing on Blessing

Oct 31, 2022

Rachel Forshay

Stars: 5

Just moved in and we can't thank Sierra and Tina enough! Sierra went above and beyond to get everything done online for us, and had everything in a folder upon our arrival. The mountain views are beautiful, the property is clean and quiet, and it's very animal friendly. We are grateful for all the work put in to get us an apartment. I'd recommend Villa Serena Apartments!

Jun 27, 2022

Davvy Davidson

Stars: 5

Great management Tina and Sierra are very helpful and they helped me through the process of my application, I love it here.

Jun 20, 2022

Susan

Stars: 5

I had been helped by a really nice member of management named Sierra at my previous apartment complex and was sorry when she left. Then recently when I was changing my apartment complex and looking for a new one due to rising rents, I was astonished when I called Villa Serena for information and heard Sierra"s voice on the other end of the phone! Found her again! Of course she answered all my questions and having dealt with her before I knew her comments and answers could absolutely be depended upon to accurately portray Villa Serena. At the end of our chat I just took the apartment I had called her about, not something I would ever ever do except for the fact that Sierra was on the other end of the phone. Of course this has a happy ending, like my apartment and the complex sitting in the foothills of the Sandias, and in addition to Sierra I also got a great community manager in Tina and a great dependable maintenance supervisor in Diego. Anyone can show you a nice apartment as we all know from experience, but in the end the quality of your experience and new home depends to a great extent on the team in charge, both front office people and maintenance. I'm lucky I found Sierra again and Villa Serena. I got that great team.

May 21, 2022

Susie Fletcher

Stars: 5

I had originally met Sierra when she was at Broadstone Heights Apartments and at that time found her to be easy and comfortable to bring requests and questions and problems to as they arose. I was really sorry when I heard she left, almost like losing a "professional friend" in some ways. When looking for a new place I wanted to find more information on Villa Serena Apartments and was astonished when Sierra answered the phone. I just happened to find her again! That made my decision easy. Since Villa Serena met my requirements, and Sierra was there, I took the apartment sight unseen. With Sierra around one can expect above-and-beyond performance coupled with a warm and caring brand of professionalism. And we all know that with apartment living management and its attitude towards residents makes either a good or bad experience. Oh, and by the way, the apartment was everything I might have hoped for too!

Apr 22, 2022

Edgar Arevalo

Stars: 5

Sierra, helped my fiance and I move in super easy. She was super transparent and helpful on what we should be expected to have upon move in. She's super nice and addressed all of the questions I had. Most of our communication was done through email and she provided fast answers to my questions.

Apr 21, 2022

Penny Raisen

Stars: 5

I had the pleasure of touring with Sierra. Upon arrival Sierra greeted me and showed me around the community. It was a pleasant experience as Sierra was kind and patient with all the questions I had. The kindness and knowledge that Sierra showed speaks volumes and Villa Serena is truly lucky to have an employee like her.

Apr 16, 2022

David Quintana

Stars: 5

The process was super quick and painless. I did not have any issues at all and Sierra was very helpful and knowlegable.

Apr 16, 2022

Joshua

Stars: 5

I was super nervous to be moving out and living on my own again. With the help of Tina and Sierra this process was painless. as soon as i walked in the door i already felt at home.

Apr 15, 2022

Ivon

Stars: 5

Sierra was amazing today & answered all of my questions thouroughly!

Apr 09, 2022

paola ruiz

Stars: 4.5

Sierra and Tina made looking for a new home so easy it took away so much stress they provided great customer service and im looking foward to living a villa serena for a few years.

Apr 09, 2022

Lesly Tovar

Stars: 5

Sierra & Tina were super welcoming in our moving process , and they are super super nice !!

Apr 08, 2022

Virginia Fitzgerald

Stars: 5

Sierra could not have been more accomodating. She was extremely helpful, kind and polite. I am looking forward to living here and my children will be happy as well.

Apr 02, 2022

Nika Bee

Stars: 5

Sierra and Tina have made the move-in process absolutely seamless! They've been extremely helpful and informative. On our move-in-date they had all of our paperwork in a folder and ready for us, including a hard copy of our lease that we were able to sign virtually. I've only been here for a week but I can tell that management holds themselves to a high standard of professionalism.

Mar 31, 2022

Kami

Stars: 5

I had the pleasure of working with Sierra! She was a dream to work with and walked me and my boyfriend step by step in the moving process!. She was so very kind and I look forward to living here. Sierra was so prompt and was able to move my boyfriend and I same day! so very exciting! Tina also helped us out and was able to help us get approved and give us a tour as well. So very glad that we came to live here.

Mar 30, 2022

Nicholas Bormann

Stars: 4

I had given a pretty harsh review at first about this place. TBH though every time I asked for help with the office they were happy to make sure I didn’t get penalties if I could at all possible avoid! Much appreciated! They are Newish management and still getting all their systems in place to run smoothly. Also informed me that staff was max capacity and work orders will be getting done much more efficiently.! Went from one star to four!

Feb 02, 2022

SJ T

Stars: 5

We took a chance while out of state and we chose Villa Serena based off location and reviews. The community is very quiet, the staff and manager are super friendly and accommodating; plus their flexibility to not judging dogs off their breed is very appreciated! Highly Recommend!

Dec 27, 2021

Rodrigo Gechem

Stars: 5

Sierra and the manager have been a great help with the move in process. Office staff very helpful and kind meeting our needs and concerns. Location and the apartment are very adequate for our needs.

Dec 18, 2021

Livinia Yanez

Stars: 5

Moving from out of state, sight unseen can be stressful. Tina and Sierra were nothing short of amazing. When we had a few road bumps applying they remained consistent, resourceful, and so kind through the entire process. Apartment was move in ready, and we have had no issues thus far. Thank you ladies and your team for all you do!

Nov 17, 2021

aria johnson

Stars: 5

Very happy about the move-in process. Tina was the one who got me all set up for first time renter. She was very helpful and cooperative.

Oct 22, 2021

matt hijar

Stars: 5

Sep 21, 2021

Eliseo Ramos

Stars: 5

My phone call with Esperanza was the easiest and informative I’ve had yet, excited to be working with villa as I move from out of state!

Jul 14, 2021

samuel lockhart

Stars: 5

We looked at a lot of apartments when coming to Albuquerque and we read a lot of horror stories but Villa Serena wasn't one of them. From the start to the finish Angelica Vigil worked hard to make sure our process was smooth and our Apartment was clean and ready when we got there. We loved that the apartment had places to park right in from of your unit and the rental process was smooth. We got in and began living our normal life quickly. Would recommend. They took care of us well.

Jan 21, 2021

Robert Lindsey

Stars: 5

Oct 25, 2020

Darian Alexis

Stars: 4

I really loved my experience at these apartments, the only downside was that I was always in a dead zone in my apartment. I had Verizon and never had service. Otherwise the staff was amazing, and the apartments were cute!

Oct 13, 2020

Bailey Keller

Stars: 4

Great location, quiet complex, family friendly, very prompt maintenance, and friendly office staff. I feel very well taken care of here at Villa Serena. It’s clear management & owners really care about their tenants. I do wish they would put security cameras around, especially by the mailboxes because I’ve had my mail stolen a couple times already.

Dec 15, 2018

Gisel De La Cruz

Stars: 5

sad to say I cant stay there but if the opportunity were to come I would love to live at Villa Serena Abril gave a great tour and I loved the look of the place!!!

Dec 12, 2018

Caroline

Stars: 5

Great location! Friendly staff and speedy maintenance!

Dec 04, 2018

Joan Pellicci

Stars: 5

Management and maintenance are always available to help. It was a wonderful experience while I lived there. Anything that needs to be done is taken care of in a very timely manner and the property is very well maintained. Thank you Abril, Gloria, and Gabriel!

Jun 06, 2018

Rachel Landry

Stars: 5

My first experience apartment hunting and it could not have gone any better! Angel was so helpful and patient with my questions and concerns. If he is any indication of the level of service to be expected from the management / staff at this beautiful property, then I am hopeful that I will be privileged enough to call Villa Serena my home here soon!

Mar 10, 2018

최승원

Stars: 5

I’m a little late on the review and understand there’s new management, I lived here 1.5 years ago. I loved this place. The whole time I lived here, my roommate and I found a total of 1 spider in the apartment. No roaches, no other bugs ever. It’s so clean and was given to us in good shape. Being a smaller complex, I think it was easier for maintenance to manage and it was always beautiful. Barely ever even a leaf on the sidewalk. I felt safe, never heard of any crime on the property and loved living there. I hope with new management they keep up with the amazing complex they have and amazing service they provided to the residents as they did when I was there. Good price for what you get. PNM can be a little expensive, but if you’re careful with the refrigerated air, shouldnt be a problem. I’m looking for a new apartment again from where I am now, and this is #1 on my list.

Feb 24, 2018

Jennifer Wilkins

Stars: 5

Nov 14, 2017

Avery PM

Stars: 5

Aug 16, 2017

amalia ortega

Stars: 5

I lived here for almost 2 years and I would have stayed longer if I could of. I'm a 22 year old single girl so safety is a big thing for me, but I always felt at home and comfortable here. Susan the apartment manager is AMAZING and helpful and stays on top of everything. It is a safe complex, clean and well kept. The maintenance guy is super sweet and friendly and answers requests in a timely fashion. I HIGHLY recommend this place to anyone looking for a safe and quiet place to live that's not ridiculously over priced for the area!!! The only thing I can say on the negative side is that the apartments are all-electric so the PNM bills got pretty high during the summer while running the A/C. Other than that I loved this place and would definitely consider returning!!!

Mar 29, 2017

Michael Harvey

Stars: 5

Feb 05, 2017

Christa Padilla

Stars: 5

Dec 18, 2016

Sidnei Junior

Stars: 5

Nice place to live. We stayed there for a few months in 2009 and I and my family enjoyed a lot! It was a wonderful time.

Nov 08, 2016

Heather Casalino

Stars: 5

Wonderful management and kept up with.

Nov 03, 2016

Leo martinez

Stars: 4

Jul 11, 2016

Phoenicia Kimes

Stars: 5

May 13, 2016

Chris Ye

Stars: 4

nice, safe apartments.

Jul 10, 2013